Standard items
Contact Marmi promptly with the order number if you need to request an exchange. Approval depends on the item being unused, unaltered, complete, and returned with its original packaging and documents.
Customer information
Returns & Exchanges
Clear guidance for standard, customised, resized, and gemstone orders.Non-returnable work
Custom-made, engraved, resized, repaired, altered, or specially sourced items normally cannot be returned after customer approval unless a confirmed workmanship issue applies.
Assessment
All requests require physical inspection. Any approved refund or exchange method, deductions, and processing time will be confirmed after assessment. Statutory customer rights remain unaffected.